Our Terms of Service

 We assume no responsibility for any loss or damage caused by an act of God, an act of public enemy, or any and all other causes beyond our control.  Our responsibility is further limited to Released Value Insurance $0.60 per pound, no more than $50 per article, with a $250 deductible.  We offer no additional insurance for purchase. If additional coverage is desired, we highly recommend that you purchase moving insurance from a third party vendor such as:

1. movinginsurance.com
2. your homeowners insurance company
3. any of your major credit card companies

  In the event of truck breakdown, accident, or traffic we hold no responsibility for any loss of wages, fines, hotel rental, car rental, or any other related expense. Perishables; live animals, eggs, fish, plants, flowers, or other property of perishable nature will not be covered.  Packing; all personal items must be fully packed in boxes, totes, or bags before the arrival of the moving crew.  We hold no responsibility for the contents of drawers,  containers,  or boxes.  Electronics;  electrical wires must be disconnected and packed in advance.  We are not responsible for the mechanical functions of radios, telephones, clocks, appliances, computers or any other electrical device.  Fragile Items; All items including but not limited to glass, mirror, marble, paintings, and other similar articles should be properly packed/created by the customer and we will assume no responsibility for damages.  Valuables; the following valuables will NOT be moved by our company, and if packed before our arrival and moved without our knowledge, we will hold no responsibility for  loss or damage; fire arms, jewelry, cash, coins, precious metals, important documents, or items that hold sentimental value. Property; we will be providing moving pads, shrink wrap, and tape to protect all of the fragile furniture items and we will be using extreme caution while moving over sized items through restricted areas; however all floors, walls banisters, ceilings, doors, or hallways must be protected by the customer and we will assume no responsibility for damage to any home, office, or other property. Example reimbursement for damages;  

• a 10 pound dining chair is broken - 10 lbs x $0.60 = $6 reimbursement
• a glass tabletop is shattered - glass is not covered = $0 reimbursement

 All reservations are taken over the phone.  A valid credit/debit card number is required in order to charge a $100-$200 deposit.  This deposit is non refundable if you cancel your move at any time.  There is no grace period.  However, you may reschedule to a different time or date up to 24 hours in advance without penalty.  

 All moves are subject to a two hour minimum charge, and an hourly rate thereafter. The clock starts upon arrival and remains on for the loading, driving to next location, and unloading.  We pro-rate by the half hour (example: two hours and five minutes becomes two and a half hours) If a lunch break is taken, it must be documented on this contract, and the time will be deducted from the total hours unless the customer should choose to pay for this time as a gratuity.  Any quotes or estimates that may have been received are simply estimates, and not a guarantee that charges will not exceed the specified amount.  No discounts will be given if a second trip is required.  Every move is different, therefore any prior moving experience is irrelevant in relation to amount of hours worked. We work rain or shine, and we will not be liable for any delays or damages due to bad weather.   

 The $100 deposit will be deducted from the total bill, and the balance may be charged to a credit/debit card with VISA, MASTERCARD, DISCOVER, or AMEX logo. To receive an advertised cash discount, the balance must be paid by cash at completion of the job.  Absolutely no checks. The company reserves the right to stop the job at any time for any reason, and may require payment in full before completion of the job.  (i.e. any reason that prevents the movers from safely completing their job)  

 The customer or other competent party over of the age of 21 acting on behalf of the customer must be present during the entire move.  The customer must have all personal items fully packed in boxes, totes, or bags before the arrival of the company.  All furniture drawers and cabinets must be empty.  All appliances must be disconnected and ready for transportation.  All fragile items and valuables must be relocated before the arrival of the company.  All firearms must be removed from the home.  If needed, customer must purchase floor protection in advance. The customer must notify the company immediately of any problems concerning the quality of the work so that they company may be afforded the opportunity to correct any problems as they occur.   Customer must physically inspect the box and cab of the truck at completion of the job.  Failure to complete any of these customer responsibilities may forfeit any future consideration in a claim.   

 Payment for moving service must be made in full before the company will consider settlement of any claim.  All claims must be submitted in writing to info@vacheapmovers.com within 14 days from the date of service, and be accompanied by photos or other supporting documentation. Any claim received after 14 days will not be accepted.